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Help

For information about care and assembly of Ipe furniture, see the FAQ page. Our contact information can be found on the Contact Us page.

How To Order
Shipping
60-Day Money Back Guarantee
Three Year Warranty
Privacy Policy

How To Order

Please use our secure online ordering system to order using your Visa, Mastercard, or Discover credit card. Here’s how the process works:

  • Add To Bag - At the bottom of each product page is a button labeled "Add to Bag". Enter the quantity you wish to order and add the product to your online shopping bag.
  • Shopping Bag - Select "Shopping Bag" at the top right of any page to review the contents of your order and make any changes.
  • Checkout – From your shopping bag, start the payment process.
  • Customer Address - Fill out your address and billing information.
  • Payment – Review your order and address information. Enter your credit card information. Sales tax of 6% is applied to Florida residents.
  • Order Confirmation - Review and print your order confirmation. You will also receive an order confirmation via email.
  • Shipping Information Email - You will receive an email when your order ships providing the tracking number and information for your shipment.
  • Packing Slip - A packing slip will be enclosed with your shipment. It will not show pricing information.

Shipping

Standard charges are per order per delivery address, within the continental US. Additional shipping and handling charges for certain pieces appear in parentheses after the price. We also ship to Alaska, Canada and Hawaii, please call or e-mail for details.

Purchase Amount  Shipping
Under $26 $10
$26.01 - $60 $12
$60.01 - $126 $29
$126.01 - $196 $49
$196.01 - $296 $59
$296.01 - $401 $69
$401.01 - $500 $89
$501.01 over 18%

All furniture is boxed for shipment. Each furniture webpage indicates whether the piece requires partial assembly or is fully assembled.

Each furniture webpage also indicates whether the piece ships Standard Ground or Motor Freight. Furniture listed as Standard Ground will be shipped via FedEx Ground service.

Our larger furniture pieces are shipped as Motor Freight, which is transported by an LTL trucking company and delivered TO YOUR CURBSIDE. The delivery driver can usually move your furniture to an easily accessible location such as a garage or side yard, but the driver may need help carrying larger furniture pieces such as a dining tables. If you have any questions about motor freight shipping, please contact us.

When your order ships, tracking information is emailed to you so that you can track the progress of your shipment.

In some cases, such as for a dining set order, products listed as Standard Ground (i.e. chairs) may be sent via motor freight along with the table. The tracking number email will let you know the status of all products in your order.

60-Day Money Back Guarantee

ipefurniture.com will provide a full refund of the purchase price of any furniture product for any reason within sixty (60) days of the receipt of the purchased product. To obtain a refund, the furniture product must be in its ORIGINAL UNASSEMBLED AND UNWEATHERED CONDITION and must be returned in the original packaging. The Customer is responsible for return shipping charges. Please obtain a Return Authorization by calling or emailing us before returning any merchandise. Cushions are made to order and cannot be returned under this guarantee.

Three Year Warranty

Our furniture bears a limited three year warranty. Furniture purchased through www.ipefurniture.com is warranted to the original owner to be free of defects in material and workmanship for the period of three years from the date of purchase. This warranty also extends to defects caused by wood rot and insect infestation for the same period.

Defects are defined as imperfections that impair the utility of the product. This warranty applies to conditions of normal use, and does not apply to damage resulting from abuse, commercial use, or acts of nature. This warranty does not apply to non-structural surface cracks or to variations in wood color due to weathering.

If a furniture component is deemed defective within the terms of the warranty, ipefurniture.com may make repairs or provide for repair services at no cost to the customer. If a repair cannot be made, a replacement part or piece will be furnished at no cost to the customer. ipefurniture.com must approve all warranty related repairs, and unauthorized repairs void this warranty.

This warranty does not cover shipping damage. Shipping damage must be reported directly to ipefurniture.com immediately upon receipt of products. Please save all product packaging for a short period of time in the event that return shipping is required.

Privacy Policy

We do not provide your personal information to any third party. When you place an order, the information collected and stored includes your name, address, telephone number, and email address. Your credit card information is collected at the time of purchase, but it is not stored on our server. Credit card information is sent directly to Bank of America’s secure server via Thawte SSL encryption technology hosted by our ISP.

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